Hanover Insurance Group
The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. We distribute our products through a select group of independent agents and brokers. Together with our partner agents, The Hanover offers standard and specialized insurance protection for small- and mid-sized businesses, as well as for homes, automobiles and other personal items. We were named within Forbes’ list of “Best Mid-Size Employers,” have been recognized as one of the most reputable companies in the industry by Reputation Institute in 2018 and we have more than 4,200 employees in 35 branch offices, covering more than two million individual and business policyholders. As an employer of choice, The Hanover provides a unique experience, combining a long, proud history of delivering its promises, and a forward-thinking, innovative culture mentality. For more information, please visit hanover.com.
Board of Directors
Cilsy Harris has been with The Hanover Insurance Group for a number of years and is the Enterprise/Corporate Chief Information Officer supporting claims, human resources, finance, legal, billing and data management. The majority of Cilsy’s tenure has been focused on delivering value for the Personal Lines line of business (35% corporate premium) where she delivered transformational product and service capabilities. Prior to her time in Personal Lines, she led delivery for Investment accounting, Enterprise Information Management, and company wide Production Services introducing multi-shore workforce capabilities for the Hanover. Cilsy developed the strategies for Enterprise Information Management, Contact Center evolution and User Experience Function for the company. Prior to joining the Hanover Cilsy spent time in Group Life and Health and Private Banking. Cilsy is a certified professional coach (CPC) and has dedicated herself to developing women’s leadership in the technology organization. Cilsy has been the recipient of Hanover’s President Service Award and has been an honoree recipient of Women in Insurance Leadership by Insurance Networking News. She has held an Advisory Board seat for Digital Insurance’s Women in Insurance since 2016 -2018. Cilsy holds a Bachelor’s Degree in Chemistry from Boston College. Hanover is the first insurance company to join MAKERS@.
Personal Lines Zone VP
VP Commercial Lines Operations
VP Talent Management, Inclusion & Diversity, and Talent Acquisition
SVP & Chief Actuary